Project Manager

• Extensive experience in managing on-time delivery of high-quality products and services
• Dependable interface between customer and development team who ensures rapid, successful deployment and customer satisfaction
• Traditional project manager or Agile Scrum Master, as appropriate
• Strong research/analysis and computer/Web capabilities
• Excellent organizational and communication skills
• Cross-functional experience in engineering, marketing, and support, enabling better communication for better results
• Broad industry experience: computers, software, internet services, interactive entertainment software/console videogames, healthcare, wireless, automotive, space, defense, financial services
• International business knowledge from work with customers and vendors in Europe, Asia, and Latin America

Experience

Kaiser Permanente

Oakland, California

Project Manager

• Manage workforce web projects using multiple methodologies. Scrum Master on multiple agile Scrum projects.

Crystal Dynamics

Redwood City, California

Project Manager (Consulting)

• Created schedule for Tomb Raider videogame, shipped on Xbox 360, PS3 and PC.

Autodesk, Inc.

San Francisco, California

Project Manager/Business Analyst (Consulting)

• Managed delivery of marketing spend data warehouse and reports.

Autodesk, Inc.

San Rafael, California

Project Manager (Consulting)

• Managed customer-facing Web projects within the IT Program Management Office (PMO) portfolio.

Stormfront Studios

San Rafael, California

Production Manager

• Project manager for the videogame "Eragon", published in November 2006 by Vivendi for PlayStation 2, Xbox and Windows. The project had an in-house staff of 60 people and used several external partners and contractors.

• Built and updated the Microsoft Project schedule (nearly 3,000 tasks), enabling weekly task planning, tracking and risk management.

• Communicated milestone requirements and current tasks via prominent display on production wall, as well as electronically and verbally.

• Led the planning of new development processes; documented, communicated and obtained buy-in from stakeholders.

• Tracked progress and coordinated tasks among disciplines: led weekly meetings and interacted constantly with development team members.

• Ensured project status, actions and risks were documented, communicated and understood by team and senior studio management.

• Escalated issues to enforce schedule and limit slippage.

• Determined and communicated resource utilization and availability, prioritizing work with other studio projects.

• Ensured quality by monitoring bug databases as well as personally testing software throughout development: alerted relevant development staff of issues and followed through to ensure closure.

• Game was completed approximately one year after production commenced, on schedule and exceeding quality expectations, despite numerous delays and changes due to external dependencies.
  

Google, Inc.

Mountain View, California

Search Analyst (ABE Services)

• Evaluated quality and characteristics of search results.

Charles Schwab & Co.

San Francisco, California

Project Manager/Information Analyst (Consulting)

• Built, analyzed and refined 1200+ task cross-functional Microsoft Project plan for development and launch of the Schwab Personal Choice.  Enabled the coordination of over 20 functions, resulting in the on-time launch of this major evolution in Schwab's investing services.

• Re-engaged by Schwab Corporate Services to manage implementation of Schwab Personal Choice across the enterprise.  Led all aspects of the project, including testing, training, coding, internal and external communication.
• Re-engaged by Schwab Institutional to manage automation of client financial and relationship information reporting.  Drove design of new report format and online survey.  Created interim solution using Excel and VBA, replacing a process that required four staff days each month with a one-click, one-minute automation.  Drove re-design of department intranet: interviewed users, created requirements, implemented prototype in HTML.

415 Productions

San Francisco, California

Project Manager/Producer

• Managed cross-functional team to plan the design and implementation of a Website and extranet for Hitachi Global Storage Technologies, a new $3 billion company formed from the hard drive business units of IBM and Hitachi. Functions included strategy, information architecture and user interface (UI/IA), visual design, integration and QA.
• Created a budget for the projects, broken out by major task areas.
• Built project plans in Microsoft Project 2000 using a resource pool to identify and address resource allocation issues.
• Planned direct customer and end user research: worked with external vendor and directly with field sales reps; analyzed site metrics to identify frequent users.
• Tracked progress and expenses to identify issues affecting schedule and ensure profitability.

Hewlett-Packard

Cupertino, California

Program Manager, Communications Technology

• Managed cross-functional team to customize and deploy new Internet-based customer communication platform on new personal computers
• Defined requirements and managed deployment of BackWeb communication technology used in over 1 million Pavilion PCs

Knowledge Manager

Created Web site for Home Computing Customer Services organization containing over 100 MB of project plans, results, and customer research; accessed almost 9,000 times in first month

Product Improvement Manager

• Directed HP participation in Intel-sponsored, cross-industry "PC Quality Ease of Use Roundtable," resulting in white paper presented at the Intel Developers Forum identifying eight areas for improvement
• Managed Pavilion PC Product Improvement team focused on escalation management, analysis, and customer-focused influence of product generation process; initiated and drove the inclusion of a CD storage compartment to provide easy access to recovery and other software

Channel Support Program Manager

• Created channel support program for Pavilion PC, increasing retail share of warranty service from under 1% to 15% and saving $500K in first year due to lower cost of servicing customers
• Recognized for originating idea of branded Internet keyboard keys

GM-Hughes Electronics (acquired by Litton, now Northrop Grumman)

Santa Barbara, California

Program Technical Manager; Senior Systems Engineer

• Systems engineer for design and support of the Delco Gen IV engine control system, which contributed to victories in 1993 and 1994 Indy 500 and earned a "Powered by Motorola" award for excellence in technology convergence
• Directed engineering team and managed technical communications with NASA customers for first space inertial electronics utilizing new gyro technology, enabling the $125M NEAR spacecraft to reach and orbit the asteroid Eros and make an unprecedented soft landing
• Developed protocol for flight computer communications with inertial reference system for NASA/JPL Cassini mission currently exploring Saturn after a successful 7 year voyage.
• Designed and implemented analysis utility for Chevrolet Indycar telemetry

Apple Computer

Cupertino, California

Product Manager, Worldwide Product Marketing

• Managed Apple entry-level printer products
• Directed development and launch activities of Apple's color PostScript imaging driver
  
  Other contributions at Apple include:
• Analyzed performance of Macintosh architecture; recommendations used to improve system performance
• Developed imaging software and demo software for retail merchandising

Education

Stanford University

MS, Electrical Engineering (Computer Architecture)

• EE department teaching fellowship
• Apple Computer sponsorship

  BS, Electrical Engineering with Distinction

• General Motors Scholarship
• National Merit Scholarship

MIT Sloan Executive Education

Managing Technical Professionals and Organizations

University of California Extension

• C++
• C Programming for Windows
• Object-Oriented Design

Hewlett-Packard

Developing High-Tech Consumer Products

Professional Affiliations

International Game Developers Association (IGDA)

IT Skills

• Microsoft Word, Excel, Outlook, PowerPoint, Microsoft Project, Visio, Microsoft Access
• Rally tool for managing Scrum projects
• Windows 7, 8, XP
• iOS and Android
• HTML
• VBA

Languages

Spanish

• 4 years high school, college and continuing ed classes
• Delivered training in Spanish at Hewlett-Packard Mexico

Contact information